Frequently asked questions

Colours +-

If you have particular PMS colour codes, please advise us but we do suggest sending a physical colour chart to you so you can match our Delfina Colour codes with what you already use. Please contact us to get your colour chart sent out to you today 

Pricing +-

Our custom wear prices start as low as $25.00 + GST. We do not have any set up costs or hidden fees. Get Started today by filling out our online enquiry form.

Shipping +-

Your order will shipped and delivered to the desired location specified with each item labelled for size and individually packaged. The total time between confirmation of the order and delivery take within 16 business days (unless otherwise specified) arriving in your hands fast for your immediate use.

Shipping Rates

We have established a great relationship with our shipping providers and as such, can offer you free shipping. This may only differ in the case of rushed international (outside of Australia) orders and express shipment requirements as per below.

Carriers

We use a number of logistics companies and carriers to delivery our products to you. We can monitor the delivery and provide a tracking number and information upon your request.

Express Shipments

We can express post items when requested. These shipments will be payable by the customer as negotiated prior to the shipping confirmation.

Refunds +-

We will respond to enquirers within 24 hours. We will fast-track designs and offer expedited delivery methods if need be. In the unlikely event of customer dissatisfaction, we will exhaust all measures to rectify the situation and find the solution.