Downloadable copy of Terms & Conditions available here.
Our minimum order quantity for most items is set at 5 units per style, with the flexibility to choose any size. For items outside our core range minimum order may vary. We offer the added benefit of free design and free set up for your orders. Please note that swim caps will incur a setup cost. Shipping and delivery cost will be quoted separately, based on your location and specific requirements.
Colour:
We understand the importance of colours and designs. Please note that colours displayed on screens may vary from how they appear when printed on various fabrics. If you have specific colour requirements, kindly provide us with the Pantone Colour Code. If you want to ensure colour accuracy, we can conduct test prints. Note this may extend the production time and incur additional costs. Please be aware that we are unable to offer refunds based on colour discrepancies.
Design:
To help our team understand your vision, please provide as much information as possible. Please ensure that your logo is provided in vector formatting. Any changes or modifications should be communicated to us via email or in written format within 3 business days. An excessive amount of design changes may lead to additional charges. We kindly request clear communication to ensure a smooth process.
Sizing:
We are unable to offer refunds or replacements for custom club apparel due to incorrect sizing chosen. If you are uncertain about sizing, we recommend referring to our size guide located at ‘delfinasport.com’ or contacting our team for assistance.Alternatively, you have the option to schedule a visit to our warehouse in Sydney, where our team can assist you with sizing. We may also provide size kits, subject to availability. These size kits must be returned within 30 days of being received, and you will be responsible for the shipping costs. Failure to return the size kits will result in a fee.
Samples:
We provide the opportunity to acquire custom-designed samples of your requested items. Note there may be a cost incurred per sample garment. If you choose to proceed with an order, we will credit 50% of the sample cost towards your final order. Furthermore, subject to availability, we can offer non-custom samples at the cost of shipping to you. Please note that you are responsible for returning the non-custom samples to us within 30 days.
Refunds / Returns:
As the items are custom made and exclusively tailored as per your requirements, we are unable to offer any refunds or replacements.
Change of Mind:
Once your items have entered the production phase, we are unable to accommodate any changes to the design, size or quantities. We kindly request that you carefully review your order before it reaches this stage to ensure accuracy.
Faulty:
In the rare occurrence that an item may be faulty, please notify us via an account manager or website contact page with the details of issue(s) and photographs of the faulty items, within 3 business days of receiving the order. A refund ,repair, replacement or exchange will be organised at Delfina’s discretion upon appropriately assessing the items. We will inform you of our decision to rectify this issue as per Australian consumer guarantees law.
Delivery Date & Turnaround:
Typically, delivery takes approximately 4 -5 weeks from the date the order is confirmed. If you have a specific date by which you require your items, please inform us at the time of placing the order. We will assess the feasibility of meeting this deadline and make every effort to accommodate your request.
Shipping Details:
Please note that the delivery costs will be quoted seperately based on your location and specific provided as the time of placing the order. Please ensure that you provide us with the correct shipping address as this can not be changed after the order has shipped.
Payment:
To ensure a smooth transaction, we kindly request that payment be made within 7 days of invoicing so that we may place the order into production, unless otherwise agreed with your Account Manager. Failure to make payment within this specified timeframe may result in your order being delayed.
By confirming your order, the customer acknowledges that they have received and reviewed the T&C’s and agree to be bound by them.