Refund policy
Not quite right?
We've built out a new Community Returns Portal to streamline the processes and make sure you get the best use out of your Delfina order 😊
Please head to this link & log in with your email attached to your order - https://shopify.com/7372341346/account
From there you will be able to select your order that you would like to return and our team will process this quickly and be in contact with a Returned Label or details on how to post the item to us.
To get into the Portal you will be emailed a One Time Password, please check your junk if you did not receive this.
Return Guidelines
- All returns must be in their original condition, with tags attached including hygiene seal. We will not accept tampered or worn returns. If the item does not meet expectations, we will email to notify.
- All returns must be returned within 30 days of purchasing.
- Customers are liable for shipping costs for returns.
Refund Guidelines
- Please note we do not accept custom/Club Shop returns or refunds.
- This includes custom club items such as swimwear or apparel with printed logos etc.
- Refunds will be provided in the event that an item is faulty, or incorrect.
Please contact us at delfina@delfinasport.com or call +(02) 8316 3990 with further questions.
Exchanges:
To exchange a product, please return the item per instructions above.
To have you back swimming with style, simply access the link and we will get it sorted for you :)