For New Season Designs by Delfina, there will be a set ordering window. Several ordering windows will be offered throughout the season. Our first pre-order date will CLOSE SEPTEMBER 6th, 2022 to allow delivery to members for the start of the season. Once the ordering window has closed, your items will be shipped to your home (or available for collection from Delfina HQ in Alexandria) in approximately 4-5 weeks from the close of pre-order date.
Some items are available for immediate fulfilment such as last season’s discounted merchandise. These items are in stock and will be posted within 2-4 days of order.
Support - Sizing, Returns & Exchanges
A Uniform Try-on Day will be
offered to all members on Saturday 3 September 2022 so you can determine your size before ordering online. A small sample of sizes will be kept at the club during the season for members to try. Please contact firstname.lastname@example.org if you would like to make an appointment to try on the sample sizes. We cannot provide this service without a pre-approved appointment time.
For all non-Delfina items such as past season and discounted products, there are no refunds or exchanges possible.
You can contact us through our Chatbot on our website or filling out an enquiry form. We will be happy to assist you.
No worries, our sizing is comparable to other brands you are familiar with, please see our Size Charts here (also available on all product pages).
A small sample of sizes will be kept at the club during the season for members to try. Please contact email@example.com if you would like to make an appointment to try on the sample sizes. We cannot provide this service without a pre-approved appointment time.
How does Pre-Ordering work?
You will have received notifications from Freshwater SLSC outlining key dates in respect to pre-order open and close for the new Delfina range.
All new Delfina merchandise is made to order and we do not hold excess stock for you to purchase directly.
The first pre-order cut-off date will be September 6th, 2022. Orders made before this date for new Delfina merchandise will be made to order and delivered to your home before mid-October to meet start of season.
If you miss the first pre-order cut off, a second option will be offered in late October/early November. Please watch club communications for details.
Essential items such as nipper age caps, training caps, competition quarter caps and hi vis vests will be available all season.